Operations Manager adds real-time data capture features to Roster Manager, greatly improving the efficiency and effectiveness of Control Room activities. Accurate call times are recorded with simple point and click operations, eliminating the costs of under-billing customers or over-paying staff. At the same time, audible and visual late call warnings and real-time incident logging result in improved customer service and health and safety compliance.
- Real-time shift monitoring and exception reporting means that potential problems cannot be overlooked by busy control room staff
- Real-time recording of incidents and call-outs improves customer service and provides rapid hot-spot analysis for management and costing purposes
- Real-time shift monitoring screen
- Simple point and click call recording
- Audible and visual late call warnings
- Ad hoc shift creation and assignment facilities
- Incident/call-out log
- Facilities to hold site patrol instructions, plans and travel directions in a convenient format
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