Customer support solutions

The Logosoft Help Desk provides support in respect of both technical and operational issues during normal office hours (09:00 -17:00 Monday to Friday excluding public holidays). Customers are also able to access online resources, including a support forum, frequently asked questions page and download area.

Logosoft offers Out of Hours support to customers who require additional assistance. This enhanced support package is included in all Logosoft Cloud proposals.

The Logosoft customer support package includes free software upgrades to ensure that your system continues to reflect legal or market requirements and also leverages the latest technologies. The majority of our customers provide a 24/7/365 service with Logosoft systems at the heart of their operations so our development and testing cycle is necessarily extended to include a period of live use by a representative selection of willing customers. We do, however, plan to deliver at least one significant upgrade per annum. All customers are invited to contribute ideas for product enhancements to be included in future releases.

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We have relied on Logosoft’s software since purchasing in 2005. Logosoft ensures that we are compliant with industry standards and streamlines our internal processes. We are able to confidently vet and schedule employees knowing that the software’s fail-safe checks are in place...

Cecil Bernard, Operations Director, CB Security

We have been using Logosoft since 1999 – and during this period the system has supported Kingdom through major organisational growth, proving to be a robust and scalable solution in meeting our (and the industry’s) changing requirements over the years...

Rob Barton, Kingdom Services Group

I would recommend Logosoft to any business that spends too much time rostering, contacting on-duty staff or gathering data to run invoice or pay routines. Logosoft’s products have changed a complex set of manual procedures into a few seconds work.

Mark Edwards, Senior Operations Manager, AP Security

We have used Logosoft for longer than 18 years...working with Logosoft has ensured we are able to keep an effective operational edge and utilise all of our assets effectively.

Dirk Wilson, Managing Director, Sector Security Services

The main benefit of Patrol Manager is that it is all in ‘real-time’, there is no need to visit sites and download patrol data – that information is old news whereas with the information from Patrol Manager we can monitor what the guards are doing at all times and react immediately to any problems.

Earl Knight, Managing Director, CE Security

Our experience with both the platform and the Logosoft team has been by far the best - having used several competitors in the past I can safely say that Logosoft software and customer service are second to none. I would not hesitate to recommend Logosoft to anyone who is looking for a turnkey software solution.

Jay Dunbar, Managing Director, Facilitas Group

Since using Logosoft we have found that we can collate more information more accurately which frees up time in other areas.

Fred Milner, Managing Director, Intacept Management Ltd.

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